Case Study 2: Design Process
You have recently started your own software design company. You discover that your local DMV is looking to build a system that will allow receptionists to check customers in quickly. They would like for the system to allow customers to self-check-in during busy times, but have receptionists check customers in the rest of the time. Your company puts a bid in for the project and wins.
Read the article located at http://www.bcs.org/upload/pdf/ewic_hc07_lppaper18.pdf.
Write a four to five (4-5) page paper in which you:
- Suggest the prototyping technique you would use for this system and support your rationale.
- Create a management plan containing eight to ten (8-10) stages for proper design of such a system.
- Explain each stage of the management plan and justify your rationale.
- Estimate the length of time it will take to complete each stage of the management plan.
- Compare and contrast the self-check-in interface with the interface a receptionist would use.
- Use Microsoft Visio or an open source alternative, Dia, to create a total of two (2) graphical representations of your proposed interfaces, one (1) for the self-check-in and one (1) for the receptionist. Note: The graphically depicted solution is not included in the required page length.
- Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.
Your assignment must follow these formatting requirements:
- Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
- Include a cover page containing the title of the assignment, the studentâ€
s name, the professorâ€
s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
- Include charts or diagrams created in Excel, Visio, MS Project, or one of their equivalents such as Open Project, Dia, and OpenOffice. The completed diagrams/charts must be imported into the Word document before the paper is submitted.
The specific course learning outcomes associated with this assignment are:
- Analyze and evaluate interface design models.
- Develop an interface design plan that addresses and solves a proposed business problem.
- Use technology and information resources to research issues in human-computer interaction.
- Write clearly and concisely about HCI topics using proper writing mechanics and technical style conventions.
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