Negative message (Claim Denial: Eyeglasses Lost on Plane​)

Please use easy english no hard grammar. No plagiarism and no patch writing please.

About the message that could help you.

1- Claim: $400 cost of glasses

2-Purpose: To deny $400 cash

Instructions: Approach Indirect

1-Buffer: Acknowledge Cost

2-Reasons:For example A- ANA provides a clean environment + enjoyable fight so cleaning.

B- Fight attend announces passenger should take belongings if you get of the plane.

3- Bad news & Olive Branch: Offer voucher for $400, which is price of the glasses. Like a free fight ticket inside USA only.

4- Action/Goodwill: Thank you for being a lawyer customer with us or thank you for choosing our company to fight with us etc..


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